If bought online then you can return for a refund (but not through the store). when DH took DC1 shopping for tshirts and didn't (1) try any of them on him or (2) buy a size within two years of his age I could go back and swap them later that week for clothes he'll be able to wear before 2019. It's one of several reasons why I wouldn't shop there. For yours and our safety; if your items are glassware or crockery, please email pictures in to us and don't send anything back until we've been in contact with you. I chose not to shop there ever as it's hideous. What's it like? The telephone number is very difficult to track down. I bought a top from Sports Direct online last week, the item was £36.99, the delivery charge was £4.99, the total I paid was £41.98 The size was too small, so I returned it to them the following day via recorded delivery. My husband expects me to be glued to his children and it's driving me insane, Bf doesn't know if he can accept my kids in the future. I think more companies should have this policy. For any returns, the original packaging and swing tickets, where applicable, need to still be in place. Many other shops have policies that go beyond their legal requirements. They don't even have to offer a voucher or exchange. The return address is: Customer Returns SDI (Brook UK) Limited Unit B Brook Park East Meadow Lane Shirebrook NG20 8RY. My option (an exchange) wasn’t there so I just picked one at random. 0. Ok. To comment on this thread you need to create a Mumsnet account. No. Amazing SD is so successful really as it would honestly put me off using them againIt's partly because! familiarise yourself with the latest version. Yes I hate this about the shop. Sorry. There is no legal requirement to display a returns policy BTW. View more information. Editor, Marcus Herbert. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I don't see anything wrong with it. Nothing wrong with the item, I just changed my mind. It is only a concession of the stores to give a refund, most stores do it so we are all used to it but it is voluntary. I got caught out by this. Random Acts of Kindness and All things Positive! To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. Sports Direct aren’t exactly famed for their high moral standards. I asked for a refund. Most people are content enough with exchange/credit, and the few that are not, well they're not worth the higher prices it would cost. Share your child’s messiest moments with Farrow & Ball - £100 voucher, virtual colour consultancy and F&B Modern Emulsion paint to be won, UK MNer with a school aged child? Sports Direct do do no-quibble exchanges for unwanted but still saleable goods - e.g. Other Reclaiming: Mortgage Fees, Council Tax etc, Pensions, Annuities & Retirement Planning, Report Holiday Deals, Bargains & Special Offers, Martin's Blogs & Appearances & MoneySavingExpert in the News. Not illegal but very unusual. Accepting returns and giving refunds: the law You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. when DH took DC1 shopping for tshirts and didn't (1) try any of them on him or (2) buy a size within two years of his age I could go back and swap them later that week for clothes he'll be able to wear before 2019.Having customers return things just because they fancy it is expensive. Dp just answered a call from his ex who has caused issues between us and was NC. For yours and our safety; if your items are glassware or crockery, please email pictures in to us and don't send anything back until we've been in contact with you. 18 November 2015 at 10:31AM. I bought the next size up and I plan to send the smaller size back on Monday. My mother has returned to her prior feral self and I am back to hating her. If you think being a Sports Direct customer is tough, you should talk to their suppliers. Take this survey - £100 voucher to be won, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. http://www.legislation.gov.uk/uksi/2013/3134/pdfs/uksi_20133134_en.pdf. Tried Googling but all it did was turn up results about returning online orders to store. Does anybody know what Sports Direct policy for returns is for something you bought in store? HOME DELIVERY STILL AVAILABLE. They literally make it impossible for you to contact them. Sports Direct EU is only able to exchange items for the same product. I think their zero hour contracts are crap too. ♀️ It is clear. Did you find it helpful? Pile them high, sell them cheap, pay your employees below minimum wage and work them like galley slaves, the customer gets to buy lots of really cheap stuff but doesn't get right of refund, the profits roll in.It's the shopping equivalent of Ryanair, or worse. You have no Statutory right to a refund unless faulty. Shop around for trainers, football boots, gym kit, swimwear, skiwear and much more- available at incredible prices for every sports season! Thank you Sirfred I noticed that they make it absolutely impossible to contact them. Sorry we couldn't be helpful. But you can't use the credit note online so we had to keep popping to the shop to see if they had a bigger size. Does this mean I won’t be refunded?? Many retailers choose to as part of their customer service policy but SD don't. They do tell you verbally at our local store plus there are signs at the tills. This is page 1 of 4 (This thread has 77 messages.). I returned my son's trainers and as they didn't have a bigger size, I got a credit note. *Their website states that I pay for the return postage and I dont have a problem with that part of it* We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you buy direct in store you are only entitled to a refund if the goods are faulty. We are sorry to hear that your item is faulty! DingleBerries if you bought online, there is a requirement that you can be refunded, because you're buying without having seen the goods. They don't verbally tell you at checkout but there are signs at every checkout. Welcome to the UK’s No.1 sports retailer! They wrecked Karrimor, which had been a great outdoor name for decades.Hateful firm. Online sales are covered by Distance Selling Regulations iirc. LABMAN Forumite. Post Tweet Share Share with WhatsApp Share with Messenger Community Updates. Hang on, I got DS some shoes from sports direct but they are too small. )So if all of those costs can be removed, they get to charge lower prices! 1.3K posts 18 November 2015 at 10:31AM. Sports Direct EU advises that you send items back via registered post. Sports Direct do do no-quibble exchanges for unwanted but still saleable goods - e.g. If you need any help - please contact us, and we will be happy to help! It is very unusual these days, but legal. 17 November 2015 at 9:34PM. Ask Show All Show less. It's legal, you're not entitled to a refund if you just change your mind. Help us improve this article with your feedback. jon81uk Forumite. Please retain your returns proof of postage as we will need that to reimburse the cost of the return once the processing of the returned item(s) have been completed. If you don't like it then don't shop there. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Think that's right.... PPs - great minds think alike - all at the same time, Sports Direct have an attitude of "no one likes us we don't care"A bit like Ryanair. We often link to other websites, but we can't be responsible for their content. To return an item(s) firstly print the returns form, complete it and return it with your invoice and goods to: Please retain your returns proof of postage as we will need that to reimburse the cost of the return once the processing of the returned item(s) have been completed. Sure, Sports Direct can claim they have whatever policies, but the law appears to be quite clear that refunds must be in the same form as originally used (unless customer requests otherwise). New Comment Subscribe Save for later Embed 21 … To ask those who didn't want children but ended up having them? There has never been a right to return stuff just because you don't want it.for a refund, it would have to be not of merchantable quality or fit for purpose.eg a kettle that didn't boil water.The 'full price' chains offer goodwill refunds as a way of encouraging trade. . It's what you get for shopping at a Mike Ashley store. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. When you do, the message says there’s high call volume and cut you off. It costs money for shops to have a more generous returns policy so if a shop wants to operate as a discount store then one way to minimise costs is it to allow cash refunds. A small number of people really abuse the refunds, buying and returning lots of goods, and it can increase the loss from shoplifting (buy one, steal one, return the stolen one for the cash, so rather than just losing the cost of goods, you've lost the full retail price of it. It then gives you the answer to your ‘problem’ that you want to email about and doesn’t give you an option to email them at all. AIBU? It was a total pain in the arse. Returns should be for faulty goods only. Personalised items are non-returnable (unless they are defective). Really puts me off shopping there. Returns policies are discretionary unless faulty or damaged. Additionally, since Sports Direct will accept returns from online orders to store, it appears self evident that returning to store IS as above: "to a person authorised by the trader to receive them". 1.7K posts 17 November 2015 at 9:34PM. When you try to email them, they ask you what the email concerns in a drop down bar from which you have to pick and option. 0. If you buy online you are protected by distance selling regulations and you have 14 days to return if you don't like it. There's also the way they buy up brands, outsource the production and screw the quality.
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